Terms and Conditions

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Uptech Computer Store Terms & Conditions

Please read through our terms and conditions as per your product Category

Return Policy

  • The return period in case you purchase a defective product and items resulting from manufacturing errors is one day from the purchase date.
  • Returns on Brand new sealed items is termed to as repair.
  • Clients should communicate and contact Uptech Computer Store to initiate & facilitate the item return.
  • Refurbished & Pre-owned items can be returned for exchange within the first 14 days of purchase.
  • Manufacturer warranty applies to products sold / delivered as sealed; no returns will be accepted on brand new sealed items.

Refund Policy

  • A refund can be issued on the following grounds for items purchased.
  • A completely defective Product upon delivery
  • No refunds apply on brand new gadgets after the first one day of receipt, Manufacturer Warranty applies here.
  • Clients should communicate and contact Uptech Computer Store to initiate & facilitate the item refund within 24 hrs. upon delivery.

Payment Modes:

  • Clients can pay upfront or upon shipping via MPESA.
  • Same-day delivery in and around Nairobi for Orders placed before 4:00PM
  • Same day dispatch & Next-day delivery countrywide

Value Added Tax.  VAT

  • Tax invoice is generated upon payment of items.
  • All Prices are VAT Exclusive

Delivery Timelines

  • Same-day Delivery in Nairobi for order placed before 4:00PM
  • Same day dispatch & Next-day delivery countrywide
  • Cut-off time for Public Holidays is 12:00PM

Manufacturer Warranty

  • For products with a manufacturer warranty, Uptech Computer Store will not be liable in the event the manufacturer doesn’t cover the item.
  • For all items with manufacturer warranty, clients will be required to take them to the item manufacturer warranty center in person for a faster service.
  • Ensure you carry a copy of your receipt & order.

Dubai Warranty:

  • Units with a Dubai Warranty do not have a valid East African manufacture warranty.
  • Uptech Computer Store does not offer any warranty on such items.
  • It’s the Clients responsibility to test them upon delivery or before they purchase the items.

 Dealership Warranty:

  • Units with a dealership warranty do not have a valid East African Manufacturer warranty as they are meant for sale in other regions except east Africa.
  • Units with a Dealership warranty only have a one-month warranty on parts like keyboards & battery.

Computer Laptops & Desktops

  • The period of warranty on laptop & desktop computers is one year on Brand New items. This is mainly only on parts and does not cover electrically blown-up and electrically damaged parts.
  • Six months warranty on Refurbished. & Pre-owned computers.

 No warranty on software-related issues or purchases

  • Warranted Battery life on Refurbished. & Pre-owned computers is one hour, battery life may be longer depending on the computer type, cycle counts, number of cells and usage.
  • No software installation will be done on the computer unless purchased by the buyer.
  • All computers are pre-installed with a trial version of Windows and Office valid for 30 days.
  • No warranty on any parts on Refurbished. & Pre-owned computers (i.e., keyboards, battery, storage discs, speakers) after a period of two weeks
  • Warranty on refurbished laptops/desktops is only on the motherboard and not on parts after a period of one month.

Accessories & Computer Parts on sold items.

  • One month Warranty on adapters/chargers
  • No warranty on replacement keyboards after one month
  • No Warranty on external Storage Devices after testing on delivery or at the shop.
  • No Warranty on LCD Screens upon testing at the shop.
  • One month Warranty on internal Storage drives
  • No Warranty on liquid damaged items
  • One month warranty on replacement batteries

Refurbished iPhones & Smart Phones

  • Three months warranty on Software.
  • Three months hardware warranty on the network issues, charging issues, earpiece issues, microphone issues & speaker. Issues
  • Warranty is valid for a period of three weeks.
  • 1-day swap for Dead on Arrival (DOA) and 3 days swap for DAP (Dead After Purchase) exclusive of the screen and battery defaults.
  • One month warranty does not cover physical damage, liquid damage, misuse, unauthorized repair or natural disasters.
  • Logic Board warranty is valid for one week.
  • One month warranty on Adapters/chargers and accessories.

The warranty does not cover.

  • Physical; Damage
  • Liquid Damage
  • Faults caused by electrical surges.

 Item Prices

Prices on uptechcomputerstore.com are subject to change without any prior notice based on stock availability & running offers.